Shipping Policy
Order Processing
Each order is handled with care to ensure quality and precision.
Please allow 1–3 business days for processing before dispatch.
Orders placed on weekends or public holidays will be processed on the next working day.
Delivery Time
Our standard delivery timeframe is 5–15 business days, depending on your location.
We partner with trusted carriers to ensure your order reaches you safely and promptly.
Once dispatched, you will receive an email with your tracking information.
Shipping Fees
We are pleased to offer complimentary shipping on all orders, with no minimum purchase required. Every package is delivered directly to your door at no extra cost.
Order Placement
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Select your desired item and add it to your shopping cart.
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Proceed to checkout and carefully review your shipping details.
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Choose your preferred payment method — all transactions are processed through our secure, SSL-encrypted system.
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Once your order is complete, you will receive a confirmation email for your records.
Delays & Availability
Please note that delivery times may vary slightly during peak seasons or due to unforeseen global shipping delays.
Our team is committed to ensuring your order arrives as swiftly as possible and will keep you informed every step of the way.
Customer Care
For personalized assistance or urgent delivery requests, please contact our Customer Care team at support@emma-lucas.com
We are always delighted to assist you.